It's time to be smart about water.

As part of our efforts to transform operations into a Smart utility of the future, we'll be rolling out 300,000 smart water meters across 7 locations island-wide from 2021 onwards. Scroll on to find out how you can be smarter about your water usage.

A thing of the past.

The meter that records and measures our water usage today needs to be manually read once every two months. With 1.5 million meters running island-wide, meter-reading is labour-intensive and not sustainable in the long run.

Meter of the future.

Smart water meters will be installed in residential, industrial and commercial units, allowing water usage information to be collected and analysed digitally, before it's sent back to you in the form of hourly breakdowns the following day.

Check the flow and keep the bills low.

With the ability to monitor your water usage regularly, you'll get to better understand the way you consume water, minimise water wastage and save money, too!

Say goodbye to undetected leaks.

Don't let hidden water leaks rack up your bills. You will be alerted of abnormal water usage in your premises, which could be indications of a possible leak, allowing you to find and fix the leak quickly to prevent further water wastage.

Towards a Smart Nation.

Besides encouraging water conservation and improving our operations through data and technology, we also aim to partner other agencies to improve public services.

A smarter way to serve you.

Time-specific information on your water usage allows us to perform detailed analysis on consumption patterns, optimize operations and provide you feedback on water consumption, potential leaks and more.

A sustainable future for all.

With the ability to monitor water usage more regularly, everyone can take concrete actions to conserve precious water and contribute to a better and more sustainable future for all.

Handy water-saving tips.

You'll receive simple water-saving tips via the portal. By incorporating them into your daily tasks, you'll be a smarter water user in no time!

There's more to love.

The people have spoken: they love it. Early trials conducted with residents of Punggol and Yuhua have proven to be successful, with an average of 5% in water savings.

Connect from anywhere.

Let's face it, we want useful information at our finger tips. So, whether you're at work, at play, or on the move, simply log in to your account from any smart device and you can find out all about your daily water usage.

Towards a Smart Nation.

Besides encouraging water conservation and improving our operations through data and technology, we also aim to partner other agencies to improve public services.

A smarter way to serve you.

Time-specific information on your water usage allows us to perform detailed analysis on consumption patterns, optimize operations and provide you feedback on water consumption, potential leaks and more.

A sustainable future for all.

With the ability to monitor water usage more regularly, everyone can take concrete actions to conserve precious water and contribute to a better and more sustainable future for all.

Handy water-saving tips.

You'll receive simple water-saving tips via the portal. By incorporating them into your daily tasks, you'll be a smarter water user in no time!

There's more to love.

The people have spoken: they love it. Early trials conducted with residents of Punggol and Yuhua have proven to be successful, with an average of 5% in water savings.

Connect from anywhere.

Let's face it, we want useful information at our finger tips. So, whether you're at work, at play, or on the move, simply log in to your account from any smart device and you can find out all about your daily water usage.

The future is closer than you think.

PUB will begin implementing the first phase of Smart Water Meter Programme in Singapore from 2021. The selected locations cover a range of old and new residential and industrial premises that will provide useful information in preparation for the roll-out to the rest of the island.

The future is closer than you think.

PUB will begin implementing the first phase of Smart Water Meter Programme in Singapore from 2021. The selected locations cover a range of old and new residential and industrial premises that will provide useful information in preparation for the roll-out to the rest of the island.

Our Journey

As the project advances, we will continue to make improvements based on learnings from user feedback and new technology.

2016

FEBRUARY

PUB conducts pilot trial in Punggol.

2018

APRIL

PUB conducts second trial to
different demographics in Yuhua.

2019

AUGUST

PUB appoints smart water meter
roll-out specialist.

2020

JANUARY

PUB conducts a third trial in Hougang
and finalises roll-out plan in 7 locations.

2023

PUB targets to complete first phase installation of 300,000 smart
water meters.

	Our Journey As the project advances, we will continue to make improvements based on learnings from user feedback and new technology.
	2016 FEBRUARY PUB conducts pilot trial in Punggol.
	2018 APRIL PUB conducts second trial to different demographics in Yuhua.
	2019 AUGUST PUB appoints smart water meter roll-out specialist.
	2020 JANUARY PUB conducts a third trial in Hougang and finalises roll-out plan in 7 locations.
	2023 PUB targets to complete first phase installation of 300,000 smart water meters.

Word of Mouth

The results are clear – the smart water meter helps you keep track of your water usage effectively. See what some of the past trial users in Punggol and Yuhua had to say.

By being able to track hourly breakdowns of my water consumption, I get to adjust the way I use water in an effective way.

This programme makes me a more responsible user, making me aware of how much water I use daily.

By receiving timely information about my water usage, I get to advise my children and grandchildren to use water sparingly whenever they come over during the weekends.

It enables me to keep track of my water usage according to different activities.

I noticed my water usage was higher than normal and found out that there was a leak in the toilet.

I was quite shocked to know that our water usage was quite high. We tried our best make it to go down and we managed to, thanks to the programme.

Frequently Asked Questions

What are the benefits of having a smart water meter?

With the smart water meter, you can view your water consumption data though a customer portal and make better decisions on how to be more water-efficient, while saving on your water bills.

In addition, you will be alerted when there is an unusual high usage or possibility of a leak, and receive information and links to professionals who can help you fix them promptly. These are important services that will help households and businesses reduce water wastage.

How did PUB select the seven locations for Phase 1?

PUB will be rolling out 300,000 smart water meters in seven locations – Tampines (postal sector 52), Hougang (postal sector 53), Jurong West (postal sector 64), Bukit Batok (postal sector 65), Tuas (postal sector 63), and the new estates of Tengah and Tampines North.

The selected zones cover a good mix of residential and industrial premises, including older and new buildings (BTO flats at Tengah and Tampines North New Town). About 90% are households, while the rest are commercial and industrial premises.

Can I opt-in or opt-out of the Smart Water Meter Programme?

This is a mandatory meter replacement programme for older water meters and a new meter installation programme for new estates.

There will not be an opt-in process for smart meters as the intention is to deploy the meters island-wide progressively after reviewing Phase 1.

When will the meter be installed at my premise? Does someone need to be home for the installation? Will there be an interruption in my water supply?

You will be given prior notification before your meter installation. It is not necessary for anyone to be at home, unless the meter is located inside your premises. There will be a brief water supply interruption of approximately 10-15 minutes while the meter is being installed. More details will be provided in the letter.

Do I have to pay anything if my home/business is selected for Phase 1 of the Smart Water Meter Programme?

You do not need to pay for the smart water meter and its installation.

How will I be billed? Will the water usage still be reflected in my SP bill?

There is no change to the billing arrangements.

Will the smart water meters consume electricity and add to my utilities bill?

The meters are battery-operated and do not consume electricity from customer premises. It will not affect your electricity bill.

For customers without online access, how can they access their water usage data?

Customers without smart devices or internet access will still be able to find out their water usage in their monthly bills.

AMI

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Help & Feedback

PUB. Singapore’s National Water Agency

Last updated on 04 Mar 2021

	Our Journey The results are clear – the smart water meter helps you keep track of your water usage effectively. See what some of the past trial users in Punggol and Yuhua had to say.
	2023 PUB targets to complete first phase installation of 300,000 smart water meters.
	2020 JANUARY PUB conducts a third trial in Hougang and finalises roll-out plan in 7 locations.
	2019 AUGUST PUB appoints smart water meter roll-out specialist.
	2018 APRIL PUB conducts second trial to different demographics in Yuhua.
	2016 FEBRUARY PUB conducts pilot trial in Punggol.