Frequently Asked Questions
Click on the questions below to view their answers:
Q1. What is the Water Efficiency labelling Scheme?
The Water Efficiency Labelling Scheme (WELS) was launched on 31 Oct 2006 as part of the 10-Litre Challenge. It is a voluntary scheme showing how efficient fittings and appliances are.
Q2. What products fall under Mandatory WELS & Voluntary WELS?
WELS enables consumers to make informed purchases based on the water efficiency of a product. It also helps to raise public awareness on water conservation and encourages more water efficient products on the market.
On 1 July 2009, the Mandatory Water Efficiency Labelling Scheme (MWELS) was introduced. It is a grading system of 0/1/2/3 ticks to reflect the water efficiency of a product.
The products under this scheme include:
- Shower Taps and Mixers
- Basin Taps and Mixers
- Sink/Bib Taps and Mixers
- Dual-Flush Low Capacity Flushing Cisterns
- Urinal flush valves and Waterless Urinals
- Clothes Washing Machines
Q3. Who should apply for Mandatory WELS’ certification?
It is mandatory for all importers, parallel importers, retailers, manufacturers, suppliers and distributors, of water fittings/appliances to register their products under the Water Efficient Labelling Scheme.
Q4. Where do I register
the Mandatory WELS & voluntary WELS?
Q5. Am I allowed to engage a third party to handle my WELS applications?
You can register the Mandatory WELS & Voluntary WELS
You can appoint a third party to apply for WELS but you will be accountable for the products and application. The appointee must present an authorisation letter with his/her particulars. Upon successful registration, the approval document will be sent to the appointee.
Q6. What supplementary information is needed for registration?
Q7. Is there any registration fees?
Application for a single product or a family of products:
- Application form
- Test report and certificate
- Conformity assessment body's certification report if relevant
- Document on standard and requirements that is relevant to product
- Photograph, catalogue and/or drawing of the product
- Model names/numbers
- Relevant test reports in relation to the respective models.
This registration is complimentary.
Q8. How long will the WELS registration take?
The assessment for the registration will take about 4 to 5 weeks.
Q9. Where do I get the labels?
Q10. Where can I get my products tested?
Q11. Are overseas test
Q12. Must I display each product's label with the product?
Upon successful registration, we will send you the full specifications on the labels. Please click here
for label samples.
The label of WELS must be displayed clearly with each water fitting, appliance, apparatus or product. This requirement also applies to marketing materials and advertisements.
Q13. Do I have to conduct separate test for product from the same family model?
Products need to be tested separately to obtain individual certification.
Q14. What are the penalties of incompliance?
Our officers will regularly check on suppliers and retailers to examine the labels in the stores or in the advertisements.
Suppliers will be fined up to a maximum of S$10,000 or face imprisonment of a term not exceeding 12 months, or both, if non-compliance.