Address:

40 Scotts Road #22-01
Environment Building
Singapore 228231

Address:

80 Toh Guan Road East
WaterHub
Singapore 608576
Email: pub_sgwa@pub.gov.sg

Address:

8 Marina Gardens Drive
Marina Barrage
Singapore 018951
Phone: 6514595965145959

Address:

20 Koh Sek Lim Road
NEWater Visitor Centre
Singapore 486593
Phone: 6546787465467874
Email: pub_newatervc@pub.gov.sg

Getting to NEWater Visitor Centre:

Nearest MRT station: Tanah Merah (Exit A)
Bus Services available: 12, 24, 31 & 38

Opening Hours:

9am – 5.30pm (Tuesdays to Sundays, including Public Holidays) (Closed on Mondays)

Address:

84 Toh Guan Road East
Singapore 608501
Email: pub_sgwx@pub.gov.sg

Getting to Singapore Water Exchange:

By Bus: 183, 106, 963, 173

By MRT:
From Bukit Batok MRT - Bus 173, 189, 963
From Clementi MRT - Bus 183
From Jurong East MRT - Bus 41 , 183

Your feedback on our service quality is important to us. For service-related matters, please email us at pub_qsm@pub.gov.sg and we will get back to you within three working days.

For issues on water supply, used water drainage and NEWater, you can submit your feedback via the online form.

Call our PUB 24-hour Call Centre at 1800-2255-7821800-2255-782 (Toll-Free Line) or at  6521-64706521-6470 to send us urgent feedback on major pipe bursts and water interruptions. If you suspect a scam, you may also call this number to verify if the call you received from a PUB officer is genuine.

The PUB Whistleblowing Channel is an independent line for employees, contractors, customers and stakeholders of PUB to report any unethical, fraudulent or corrupt practices, in good faith, without fear of retaliation, for investigation and action subject to applicable laws. The channel is managed by the Internal Audit office.

To submit a report:

1. Please read the guidelines below before submitting a report.
2. Complete the online form.
3. Ensure all information and attachments are in order before submitting.
4. Your report will be received by the PUB Internal Audit Office.

Alternatively, a whistleblowing report can be mailed directly to the Chairperson, Audit Committee, at the following address:

STRICTLY PRIVATE & CONFIDENTIAL
The Chairperson, Audit Committee, PUB
40 Scotts Road #22-01
Environment Building
Singapore 228231

Guidelines to read before using the PUB Whistleblowing Channel:

The Whistleblowing Channel is one of PUB’s feedback channels.

All whistleblowing reports should be made in good faith. While we encourage whistleblowers to identify themselves to facilitate communication and investigation, anonymous reports may also be submitted. Reports will be acted upon if sufficient details are provided, as outlined below.

In reporting any unethical, fraudulent or corrupt activity, you shall, to the best of your ability, ensure that the information you provide is accurate. Your report should include the following details:

• dates or period of the suspected activity
• staff involved and place (name and location)
• value of any money or asset involved
• any external parties involved (name, description and address)
• how you came to know about the suspected activity
• any potential sources of additional information about the matter in question

This whistleblowing guidelines is intended to provide a framework to promote responsible and secure whistleblowing and protect genuine whistleblowers from any unfair treatment as a result of their report.

• When a whistleblower, whether an external party or employee, makes an allegation in good faith but it is not confirmed by the investigation, no action will be taken against him or her.
• If, however, he or she has made an allegation frivolously, maliciously or for personal gain, appropriate or disciplinary action may be taken against him or her, as the case may be, including reporting the matter to the police.
• Upon completion and submission of your report, you will receive an acknowledgement receipt with a reference number. Please keep the receipt for future reference.