Regular cleansing of drains, canals and waterways is conducted by the
Department of Public Cleanliness (DPC), a unit set up within the National Environment Agency (NEA), to integrate the cleaning functions of public areas.
To ensure that the drains perform to their designed capacities and remain free-flowing, PUB places litter collection devices such as float booms, litter traps and gratings at strategic locations of major rivers, canals and drains.
DPC’s contractors are deployed island-wide to carry out physical cleansing of drains and canals. A performance-based cleansing regime, this requires them to clean the drains regularly in compliance with specified cleanliness standards.
DPC officers constantly audit the contractors' performance. They also review the frequency of cleansing based on systematic checks and public feedback.
To send a feedback or an enquiry, the public can call DPC (NEA) at 1800-225-5632 or e-mail them at NEA_contact@nea.gov.sg.