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Service Commitment

Our Service Philosophy

PUB Service Philosophy

We serve the public with professionalism and empathy so as to build trust and confidence.

PUB Service Standards

Our Commitment to you on your Feedback/Enquiries

NoDescriptionWe aim to
1General Feedback/EnquiriesResolve your feedback within 3​ working days
2Complex FeedbackResolve your feedback within 14 working days

Our Processing Time

NoApplicationsResponse Time
1Processing of Notification of Water Service Work12 working days
2Completing new water connections after receiving approval for road opening and upon availability of site for laying of connection6 working days
3Turning on water supply after completion of piping works1 working day
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