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PUB officers lauded for exemplifying OneService spirit to address community needs

24 Oct 2019

PUB offi​cers lauded for exemplifying OneService spirit to address community needs

In November 2017, PUB received requests from the Choa Chu Kang and Zhenghua Constituency Offices (COs) to improve the connectivity between Teck Whye (Chua Chu Kang Town) and Senja (Bukit Panjang Town).

Residents feedback that the existing footbridge across Pang Sua Canal has become worn out over the years and was unsafe for use. There was also no proper footpath and lighting across the vacant land from the footbridge to Woodlands Road. As a result, residents had to make a detour in order to get to the other side of the town.

PUB officers Christiana Shen, Shihana Salahudeen and Kamarudin Bin Fadillah promptly swung into action. They worked with the Land Transport Authority (LTA), National Parks Board (NParks) and the relevant COs to develop a comprehensive plan to not just rehabilitate the footbridge but also enhance connectivity by constructing a new footpath to connect the footbridge to Woodlands Road. Construction works were completed in December 2018 and the new infrastructures were opened for public use in January 2019.

Pang-Sua-Canal 

Original footbridge across Pang Sua Canal

New-Pang-Sua-Bridge 

New Pang Sua Bridge with lightings after completion of upgrading works

Footpath 

Vacant land before construction of footpath

New-footpath 

New footpath with lightings connecting the new Pang Sua Bridge to Woodlands Road

Senior Engineer Christiana Shen said, “The task was not easy as it involved coordination between different agencies across multiple tasks and we had to work closely together for the infrastructures to be built successfully. I am thankful that my fellow public officers were all keen to join forces to find a suitable solution for the residents. It really takes a whole-of-government effort.”

The project team was commended at the Municipal Service Awards 2019 held on 17 October 2019, for exemplifying the OneService spirit by stepping across organisation boundaries to collaborate with other agencies and grassroots organisations to address the community’s needs.

When asked about her thoughts on delivering effective municipal services, Christiana said, “Here at PUB, we don’t just handle water issues. We want to work together with our fellow government agencies and community partners to engage citizens, build strong partnerships and improve municipal service delivery, making Singapore a better place to live in. This means looking at our municipal spaces and try to realise the full potential of our water infrastructures by integrating them with the surrounding environment in a holistic way that can bring benefits to everyone.”

Senior-Engineer-Christiana-Shen 

Senior Engineer Christiana Shen, Catchment & Waterways Department, representing PUB to receive the Municipal Services Award for the rehabilitation of Pang Sua Bridge

Municipal Services Awards

The Municipal Services Awards is an annual event organised by the Municipal Services Office (MSO) to recognise excellent citizen-centric delivery of municipal services and inter-agency efforts to achieve effective solutions. The awards also recognise community partners who had worked closely with MSO and agencies to better serve residents.

In her opening address at the awards ceremony, Minister for Culture, Community and Youth Grace Foo, who heads the MSO, commended all nominees and award recipients for going an extra mile for residents. She emphasised that the DNA of every OneService officer should be “someone who proactively steps into the shoes of the residents to understand their problems, and thus is able to implement meaningful and effective solutions.” She also called for all public officers to continue work closely together to deliver better municipal services and create a better living environment for all.

Ms-Grace-Foo-Minister-for-Culture 

Ms Grace Foo, Minister for Culture, Community and Youth, giving her opening speech at the Municipal Service Awards 2019

This year, MSO received 110 nominations for the awards, around a 10% increase from the 97 nominations in 2018. There were a total of 23 winners across three categories - Individual (4 winners), Team (10 winners) and Community (9 winners).

In addition to the Pang Sua Bridge project team, our PUB officers were also involved in three other collaborative projects that had won in the Team Category.

Tan-Chian-Chern 

Tan Chian Chern, Director of Organisational Excellence (far left) and Ridzuan Ismail, Director of Water Supply (Network) (far right) with the nine PUB officers honoured with the Municipal Service Award. (second from left: Cheng Geok Ling, Chief Engineer, C&W; Muhammad Agus Bin Othman, Engineer, WSN; Liu Huei Lyn, Senior Landscape Architect, C&W; Shihana Salahudeen, Senior Enginner, C&W; Neo Peng Siang, Principal Engineer, C&W; Tan Nguan Sen, Senior Consultant, C&W; Thomas Soh, Senior Principal Engineer, C&W; Christiana Shen, Senior Engineer, C&W; and Kamarudin Bin Fadilah, Engineer, C&W)

Project 1. Rejuvenating Sungei Pinang and Enhancing Connectivity to Punggol Park

Hougang residents were pleased with their new community spaces and greenery along the Sungei Pinang. This was the result of PUB’s collaboration with the Housing and Development Board (HDB) and NParks to enhance the waterway. As part of the project, ABC Waters features were introduced to beautify the blue space and transform the concrete waterway into an area for community events and recreation. A pedestrian bridge across the waterway was also constructed to improve connectivity for residents.

Sungei-Pinang 

Sungei Pinang before upgrading works

Integration-of-ABC-water 

Integration of ABC water features and construction of a new pedestrian bridge across Sungei Pinang

Project 2. Improving Connectivity between Namly Avenue and Sixth Avenue MRT

PUB worked together with NParks and Ulu Pandan Constituency Office to improve connectivity between Namly Estate and Sixth Avenue MRT station by constructing a new footpath on PUB’s pipeline reserve between Namly Avenue to Third Avenue. With the new footpath, 500 households in Namly Estate were able to reduce their commuting distance to the Sixth Avenue MRT station by about 200 metres. A bicycle ramp was also installed for cyclists use.

Project 3. Design for Maintainability Guide for Municipal Infrastructure

To encourage greater cleanliness and maintenance of public infrastructure, PUB, together with the Building and Construction Authority (BCA), National Environment Agency (NEA), HDB, LTA, and NParks, developed a Design for Maintainability Guide for Municipal Infrastructure (DfM Guide). The DfM Guide provides a set of design recommendations and best practices to aid facilities’ owners and designers in integrating maintainability concepts in the upstream design processes, such as sloping the top surfaces for over-ground boxes to prevent littering. This would in turn help to facilitate cleanliness and accessibility of maintenance for public infrastructure in the long term.

Vacant-land 

Vacant land between Namly Avenue and Third Avenue

Sixth-Avenue-MRT 

New footpath providing a shortcut from Namly Estate to Sixth Avenue MRT station

To encourage greater cleanliness and maintenance of public infrastructure, PUB, together with the Building and Construction Authority (BCA), National Environment Agency (NEA), HDB, LTA, and NParks, developed a Design for Maintainability Guide for Municipal Infrastructure (DfM Guide). The DfM Guide provides a set of design recommendations and best practices to aid facilities’ owners and designers in integrating maintainability concepts in the upstream design processes, such as sloping the top surfaces for over-ground boxes to prevent littering. This would in turn help to facilitate cleanliness and accessibility of maintenance for public infrastructure in the long term.

OG-boxes 

Before: Flat surfaces of current OG boxes result in accumulation of litter on top.

After-OG-boxes 

After: Sloped top surfaces for OG boxes to discourage littering. (One of the design recommendations in DfM Guide)

A copy of this year’s municipal service awards e-booklet featuring the award winners can be downloaded at: https://www.msa2019.sg/ebooklet.

By Goh Xin Ying, 3P Network Department