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Frequently Asked Questions on Smart Water Meter

FAQs

1.   What are the benefits of a smart water meter?

With smart water meters, water consumption will be read automatically several times a day and transmitted accurately and remotely back to PUB on a daily basis. This will improve resource efficiency and augment PUB’s capabilities in early leak detection within the water supply network and in customers’ premises.

​With smart water meters, water consumption will be read automatically several times a day and transmitted accurately and remotely back to PUB on a daily basis. This will improve resource efficiency and augment PUB’s capabilities in early leak detection within the water supply network and in customers’ premises. ​

2.   Where will the first meter be installed and when?

The smart water meters will be installed progressively from early 2021 and target to complete in 2023. The exact schedule of the meter installation will only be known when the AMI contractor comes on-board after the award of the tender and carries out the planning.

3.   How much do I need to pay to install the Smart Water Meter? Can I opt-in if my area is not selected for this Smart Water Meter Programme? ​​​

Upgraded smart meters will be installed at no charge to customers. PUB will maintain the reliability operability of its system. Customers do not need to pay for the smart water meter and its installation.

There will not be an opt-in process for smart meters as the intention is to deploy the meters island-wide progressively after reviewing Phase 1.

4.   How will customers be informed of the installation?

PUB will send out letters to all customers prior to the planned installation.

For residential customers, you need not be home for the change-out to be completed. Replacing the old water meter with a new one will require installers to turn off the water briefly. In most instances, installation should take less than thirty minutes. When the new meter is installed, the installer will test the meter to ensure that it is operational. Customers with any water issues after a new installation will be able to call the installer for remediation.

For non-domestic customers, installation may a few hours and the interruption of water service may be longer. An appointment for installation will be pre-arranged for the non-domestic customers.