PUB's Billing Agent
SP Services is PUB's billing agent. For efficiency, customers receive a consolidated monthly utilities bill for their water, electricity and gas usage. U-Save rebates are also credited to each HDB household's utilities account with SP Services.
Components of the Water Price
There are three components to the water price in the monthly bill: water tariff, water conservation tax and waterborne fee.
The Water Tariff covers the costs incurred in various stages of water production process — collection of rainwater, treatment of raw water and distribution of treated potable water to customers through an extensive island-wide network of water pipelines. The Water Tariff is charged based on the volume of water consumed.
Water Conservation Tax
The Water Conservation Tax (WCT) was introduced in 1991 to encourage water conservation and to reflect its scarcity value. WCT is imposed as a percentage of the water tariff to reinforce the message that water is precious from the very first drop.
Every drop of used water is collected via a separate network of sewers and channelled to the water reclamation plants for treatment, after which it is further purified into NEWater.
The Waterborne Fee (WBF) goes towards meeting the cost of treating used water and maintaining the used water network. It is charged based on the volume of water usage.